Industrial clerks work in all business areas that exist in an industrial company and are therefore familiar with the procedures in such a business.
Their tasks include purchasing raw materials and negotiating with suppliers to get the best possible price. They also supervise the work carried out by other personnel, plan their deployment and check products and/or services. They identify the causes of quality defects and rectify them. They draw up order papers for the delivery of goods. They negotiate with customers beforehand regarding prices and type of delivery.
This job offers a lot of variety and responsibility: Meetings with customers and suppliers, comparison of goods on offer, planning goods procurement, analysis of financial statements (turnover, outlay, net profit), etc. Industrial clerks also consider how to e.g. reduce work absences by improving working conditions. They not only investigate physical stresses such as noise or dust in this case, they also take into account psychological stress factors such as a poor working climate or lack of structures.
Industrial clerks are involved in commercial/business management tasks throughout all business areas, from invoicing to market to human resources.
The use of information and telecommunication systems is strongly emphasised. Customer orientation and recognition of economic contexts are also just as important.
Commercial tasks are present in every company, whether large or small. Office clerks for office management are primarily active in the sectors of text processing (correspondence, reports, protocols, bids), services (purchasing/selling goods, customer contact) or invoicing (post and bank correspondence, bookkeeping).
Office clerks have a wide variety of tasks: from sales to human resources, marketing, invoicing and dunning right up to statistics. Office clerks in office management should have a flair for precision and figures, as well as a talent for organisation and structures. Verbal skills – for answering customer requests or organising suppliers – and quick thinking are essential. Clerks also need to have PC skills for routine work.
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